Returns & Exchanges
At Port Vale FC, we want you to be completely satisfied with your purchase, which is why we offer a 28-day return policy for most items in their original condition. Please note that personalized shirts and hygiene-restricted items are excluded from our standard returns process unless faulty.
Check Eligibility
Ensure your items are unworn, have all original tags attached, and are within the 28-day return window from the date of purchase.
Complete the Form
Fill out the returns form included in your original delivery, specifying whether you require a full refund or an exchange for a different size.
Package Your Items
Securely pack your merchandise and the completed returns form, then send it via a tracked service to the Official Club Store at Vale Park.
Processing and Refund
Once received, our team will inspect the items and process your refund or exchange within 7-10 working days, notifying you via email.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing