Frequently Asked Questions
Everything you need to know about your Port Vale FC order
How long does shipping take for official club merchandise?
Standard UK delivery typically takes 3-5 working days. International shipping times vary by location but generally arrive within 7-14 working days via our tracked courier service.
Can I return a personalized kit or jersey?
Unfortunately, we cannot accept returns or exchanges on items that have been personalized with name, number, or league patches, unless the garment is faulty.
What payment methods do you accept at the official store?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
How do I ensure I order the correct size?
Please refer to our detailed Size Guide located on each product page. Our replica kits are available in both 'Pro Fit' and 'Standard Fit' to ensure every supporter finds their perfect match.
Can I click and collect my order from Vale Park?
Yes, we offer a free Click & Collect service. Simply select this option at checkout and you will receive an email notification when your order is ready for pickup at the Official Club Shop.
Is your merchandise officially licensed?
All products sold on our website are 100% official Port Vale FC merchandise, manufactured under license to ensure the highest quality and to directly support the club.